Our returns policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund.
To be eligible for a return, your item must be unused and in the same condition and original packaging that you received it. The item must be returned in original condition with tags still attached.
ITEMS MUST NOT HAVE BEEN WORN, IRONED OR WASHED. ITEM MUST SHOW NO EVIDENCE OF MAKEUP OR TANNING CREAMS. Items must not smell of washing powder, perfume or deodorant.
Several types of goods are exempt from being returned. We do not accept products that are intimate apparel such as underwear and swimwear for hygiene reasons. Ear rings cannot be returned.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Items must be returned at the customers expense.
Refunds generally take 5-12 working days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you think your item has a manufacturing fault please send us an email at email@example.com and send your item to: PO Box 7253, East Ballina New South Wales AU 2478.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and notify them by email about your return.
To return your product, you should mail your product to: PO Box 7253, East Ballina New South Wales AU 2478
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.